Learn best practices for measuring service KPIs, and then use that data to holistically improve service delivery across the entire team.
We’ll take a deep dive into the state of the industry using actual service data as a guide. And we’ll learn from Ron Pasquale, Director of Strategic Programs at Ericsson, about how his team defines and optimizes meaningful service metrics.
What the webinar will cover:
- How you rank vs your peers for KPIs like FTFR and MTTR
- The business impact of technician skill level, in real numbers
- Strategies for bridging the technician skills gap with AI