Spare Parts US Virtual Seminar

What are the lessons learned from the past, what can we do moving forward to grow the business again, and where are the opportunities when it comes to digital transformation, considering that only 18% of manufacturers today have a clear digital strategy? This is what we’ll be looking at during the Spare Parts US Summit!

01. CONTENT

In a time of economic uncertainty and disrupted supply chains, Service is a manufacturer’s best weapon to not only survive, but thrive.

And the parts business may be only one piece of the big-picture puzzle of transforming towards an outcome-based business, but it is the money-making one.

The Spare Parts US will look at what it means to run a spare parts business in the new normal. What are the lessons learned from the past, what can we do moving forward to grow the business again, and where are the opportunities when it comes to digital transformation, considering that only 18% of manufacturers today have a clear digital strategy?

  • How do you ensure your parts business is the go-to place for your installed base (and beyond)? 
  • How do you leverage data of inventory, prices, and parts via platform and cataloging to maintain customer satisfaction in a remote scenario? 
  • How do you create an agile and digitized supply chain that can guarantee parts delivery?
  • How can you generate revenue through online channels, and how to move away from cost+ pricing?

This is what we’ll be looking at during the Spare Parts US Summit!

The Spare Parts US will look at what it means to run a spare parts business in the new normal.

02. Schedule at a glance (US Eastern Time)

10:20

Chairman Intro

Lisa Hellqvist, Managing Director, Copperberg

10:30

Keynote: Optimize the Spare Parts Business for your installed base

11:00

Keynote: Spare Parts Pricing in a Dynamic Environment

11:30

Keynote: Overcoming the aftermarket information challenge to provide improved customer experience

12:00

Keynote: New Spare Parts Business Models

12:30

Panel Debate: What is the future of a sustainable and profitable Spare Parts Operations?

13:15

Closing Remarks

Lisa Hellqvist, Managing Director, Copperberg

03. KEY FINDINGS 2020

As the world of business continues to morph with the digital realm, the need for a digital sales strategy for spare parts companies becomes more urgent. Likewise, the need to move away from cost-plus pricing and adopt a value-based model is pressing companies to execute changes sooner rather than later. By looking at the key findings from Spare Parts US, December 2020,  you will see emerging demands that spare parts companies have to meet in order to secure a successful future.

03. KEY FINDINGS 2020

K — 01

Remote interactions and digital sales are here to stay and they are changing human behavior individually and professionally.

K — 02

The shift to work from home has created a new normal consisting of changing B2B consumer behavior and preferences in the US.

K — 03

15% of B2B buyers are willing to spend $1,000,000 or more using digital self-service and remote human interactions for a new product or service.

K — 04

Marketplaces offer a quick way to compare similar products on prices from multiple suppliers as well as the ability to buy multiple products on a secure, user-friendly, frictionless website, so B2B sellers are increasingly looking into joining or creating their own marketplace.

K — 05

In 2020, eCommerce has achieved 10 years of growth in just 3 months.

K — 06

Around 70-80% of B2B decision makers now prefer remote human interactions and digital service because of the ease of scheduling, savings on travel expenses, and safety

04. LEARN MORE

Want to see what was discussed last year? Download the 2020 Post Event Report.

05. JOIN US

Interested in becoming a partner? Contact Amjy Hussain today!