SEPTEMBER 2021
Spare Parts US Virtual Seminar
What are the lessons learned from the past, what can we do moving forward to grow the business again, and where are the opportunities when it comes to digital transformation, considering that only 18% of manufacturers today have a clear digital strategy? This is what we looked at during the Spare Parts US Virtual Seminar!
01. CONTENT
In a time of economic uncertainty and disrupted supply chains, Service is a manufacturer’s best weapon to not only survive, but thrive.
And the parts business may be only one piece of the big-picture puzzle of transforming towards an outcome-based business, but it is the money-making one.
The Spare Parts US looked at what it means to run a spare parts business in the new normal. What are the lessons learned from the past, what can we do moving forward to grow the business again, and where are the opportunities when it comes to digital transformation, considering that only 18% of manufacturers today have a clear digital strategy?
- How do you ensure your parts business is the go-to place for your installed base (and beyond)?
- How do you leverage data of inventory, prices, and parts via platform and cataloging to maintain customer satisfaction in a remote scenario?
- How do you create an agile and digitized supply chain that can guarantee parts delivery?
- How can you generate revenue through online channels, and how to move away from cost+ pricing?
The Spare Parts US looked at what it means to run a spare parts business in the new normal.
02. Schedule at a glance
S — 01
Chairman Intro
Lisa Hellqvist, Managing Director, Copperberg
S — 02
Spare Parts in the New Normal
Stefano Image, Director After Sales and Spare Parts, Carraro Group
S — 03
Keynote: Digitizing the Service Parts Supply Chain
Andy Bailey, Chief Marketing Officer, OnProcess
S — 04
Keynote: Spare Parts Pricing in a Dynamic Environment
Alex Morbe, Sales Director, Markt-Pilot
S — 05
Keynote: Overcoming the aftermarket information challenge to provide improved customer experience
Mattias Löfstrand, CEO, Signifikant Svenska AB
Robin Falk, Strategic Manager – Business Support and Services, Väderstad
Ruud De Bruijckere, VP Product Management, Signifikant Svenska AB
S — 06
Panel Debate: What is the future of a sustainable and profitable Spare Parts Operations?
S — 07
Spare parts in the digital domain?
Tomi Kankainen, Chief Business Development Officer, DIMECC Oy
S — 08
Closing Remarks
Lisa Hellqvist, Managing Director, Copperberg
03. LEARN MORE
Want to see what was discussed during past events? Download the 2020 Post Event Report.
04. JOIN US
Interested in becoming a partner? Contact Amjy Hussain today!
05. VIEW ON DEMAND
