The UK has, like many other countries, been affected by waves of different macro environmental disruptions, from shortage of components to broken supply chains. A vessel stuck in the Suez canal, Storms, Floodings, Earthquakes, Pandemic lockdowns which all has had a huge impact on our ability to operate and on top of that Brexit may, for many organisations, have caused an increase in parts prices.
But, in a time of economic chaos, Service is a manufacturer’s best weapon to not only survive, but thrive as it is cheaper to maintain a customer then to acquire a new one. And while the parts business may be only one piece of the big-picture puzzle of transforming towards an outcome-based business, it is still the money-making one.
As manufacturers have spent the past years trying to balance business continuity and managing risks — the majority of manufacturers reacted to the pandemic with cost cutting measures like headcount reductions or reducing business investments — 2022 should be seen as the year we innovate to grow again and build up resilience.
What have we learnt from the past few years, what can we do moving forward to grow the business again, and where are the opportunities when it comes to digital transformation, considering that barely 30% of manufacturers today have a clear digital strategy?
Spare Parts leaders gather to discuss the major transformations due to globalization, digitization, and changing customer behaviours, service businesses to understand the need to adapt in order to build a world-class proactive division that will stay resilient and transparent for a maximised customer satisfaction.
Our format explained:
A virtual seminar is a time efficient format where an event is turned into a crash course on a clearly identified challenge. Available via Linkedin and open for anyone to attend, this is the most condensed form of content we provide. Handpicked guest speakers and experts give you their case studies and key learning points in a live broadcast. With appr. 50 seats available these seminars are typically created for specific geographic markets or more niched topic areas where more defined questions will be discussed.
What to expect?
An intense couple of hours of live broadcasting where you gain the insight of both user and solution provider perspective. Take a seat and make sure to pick our guest speakers’ brains!