Digitalisation today is all about technology.
All the buzzwords and advancement in technology related to mobile devices, IoT, AI, AR and VR is enticing to listen to but is technology all that matters?
Partially, yes, technology is the central pillar for digitalisation today especially in a covid-19 impacted business world, but the differentiators are the strategy that allows maximum utilisation of the technology, processes that help the employees become more efficient, and competencies that help the field workforce to provide a great customer experience.
Our latest research with service leaders shows that only 18% of industrial companies have a clear digital strategy. How, then, can companies develop a digital strategy for their field service activities? This is precisely what the 1st Field Service US Summit looked into.