Learn how you can empower your customers and stand out from your competitors with a 360° customer focus. Copperberg and Intershop will share practical examples of various leading companies such as Trumpf, Wuerth, ShipSupport.com and many more.
If you transform your webshop into a 360° digital customer portal, you can cater to individual needs. Your customers will order more. If you automate your service handling, you can decrease your costs. Are you ready for After-Sales 4.0 to create a real digitized customer experience for your customers?
In this webinar you will learn how you can:
- Increase customer satisfaction and loyalty by smart personalization and self-services
- Boost your after-sales with selling spare parts, add-ons, consumables and services based on your installed base.
- Decrease the cost per contact with digital self-services tools such as project budget, account management, order templates and invoice history.