01. White Paper

How Do Intelligent Enterprises Like VINCI Energies Transform Their Service Business?

The need for field service organizations (FSOs) to become data-driven and customercentric has supercharged the industry’s shift toward predictive maintenance.

But making accurate forecasts about machinery and asset uptime requires the complete harmonization of data systems. So how can already understaffed FSOs enable their different systems to communicate and exchange information to increase efficiency and customer satisfaction while also making the lives of field technicians a little easier?

Download the white paper


Field service transformation is the key to continuously delivering customer experiences.

This white paper, produced together with SAP, will outline how VINCI Energies has reimagined its field service operations with a simple, intuitive, end-to-end service management solution that delivers service precision, lowers costs, and improves sustainability by predicting what work needs to be done, then mobilizing efficient service delivery.


SAP’s strategy is to help every business run as an intelligent enterprise.

As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit the website.

Copperberg creates original content, on physical and digital platforms, bringing together the manufacturing community in order to grow and build relationships globally.

On a daily basis, we work hard to improve, develop and innovate our concepts and original content in order to ensure the best hands-on, real-life strategies for all our community members. Our ambition is to provide ideas, networking, and industry exchange between peers that inspires and leads to action. For more information, visit the website.

Service should no longer be seen as a costly afterthought or a painful necessity but rather as a differentiator and source of growth.