01. White Paper

Accelerating Business Growth in the Service Economy: Transforming Service Management for Success

Across the globe, the business landscape is experiencing a rapid and unprecedented transformation, primarily driven by continuous technological advancements, evolving customer preferences, and the rise of service-oriented economies.

At the heart of this transformation lies servitization, which signifies a fundamental shift in how businesses engage with their customers.

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Embracing outcome-based business models and offering subscription-based services creates a win-win scenario, as customers benefit from continuous support and value, while companies unlock recurring revenue streams and foster stronger customer loyalty.

For this transition to succeed, the role of effective end-to-end service management cannot be overstated. It encompasses a range of processes, technologies, and capabilities that enable companies to consistently deliver exceptional service experiences. From the initial sale and contract negotiation to efficient resource planning, optimization, and seamless orchestration, robust service management plays a pivotal role in enhancing customer satisfaction, reducing costs, and driving business growth.


SAP’s strategy is to help every business run as an intelligent enterprise.

As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best. Our machine learning, Internet of Things (IoT), and advanced analytics technologies turn customers’ businesses into intelligent enterprises. For more information, visit the website.

Copperberg creates original content, on physical and digital platforms, bringing together the manufacturing community in order to grow and build relationships globally.

On a daily basis, we work hard to improve, develop and innovate our concepts and original content in order to ensure the best hands-on, real-life strategies for all our community members. Our ambition is to provide ideas, networking, and industry exchange between peers that inspires and leads to action. For more information, visit the website.

Download this white paper to find out how to accelerate business growth in the Service Economy by transforming Service Management for success.