01. Webinar

Whose Fault Is It Anyway: User-Error vs. Defective Parts

How Fast Can You Solve this Service Challenge?

How the correct insights about asset performance can drive your service business to spend the right resources at the right time with the right customers.

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What’s the root cause of the problem: a defective part or simply human error?

Either way, the most important aspect of your service operation is that you have the right solution in place for your customer. With a more efficient service predictability you will be able to better serve your customers and avoid unnecessary service jobs and technicians idling due to lack of real time information about customer statuses and escalations of service jobs. So, by identifying the root cause of a problem and predict it – you can in an intelligent and efficient way optimize your service operations.

Every service leader’s mind is on the ever-increasing expectations to deliver value at a lower cost. With so many ways to manage costs, how do you choose which areas of your business to prioritize? 

Learn how to get the visibility you need to reduce the cost of service and generate more revenue.

Join us on 13 September at 14:00 CEST for an interactive webinar. Together, we’ll:

  • Debate real-world common service scenarios, discuss how to solve service issues based on different levels of information and escalations, and compare outcomes.
  • Share tactical recommendations on how service leaders can gain clear answers to customer issues and rising custom expectations on customer service.
  • How insight to asset performance can provide simple fix suggestions that customers can perform on their own and therefore minimize downtime whilst maintaining a high service level.

We also invite you to take part in some interactive polling and voting to make sure you in real time can benchmark towards your industry peers!


Sidney Lara, Service Principal, Aquant

Sidney is an industry principal with extensive service experience in new product development, product support, and field service operations. He is a visionary leader who embraces change and leverages data to make sound business decisions.

Lisa Hellqvist, Managing Director, Copperberg

In 2012 Lisa co-founded Copperberg and has since the start been the acting Managing Director. With over 15 years of experience in the industry, she first joined the group of companies as Marketing Director in 2009. In addition, Lisa holds a Bachelor’s degree in business administration and economics.

04. View on demand