STATE OF EMERGING TECH IN FIELD SERVICE - SYNCRON PAPER

STATE OF EMERGING TECH IN FIELD SERVICE
What do you get when you gather more than eighty field service professionals, after-sales innovators and solution providers in one room for an hour?

The Service Journey: Evolution and Revolution

It was in 1999 that an article in the Harvard Business Review (HBR) drew attention to the fact that industrial revenue and profit pools had shifted, and that “smart manufacturers are moving downstream” towards services. It observed that annual industrial product sales growth in the US had declined from 5.2% in the 1960s to 2.0% in the 1990s due mainly to market saturation.

An interview with Sandvik on GDPR

GDPR: Many organisations are still in the starting blocks

Sandvik director Hugo Nordell: "They are looking at each other"

The Internet of Things, has really set the manufacturing industry on fire. But it has also brought along some serious problems. Like how to cope with the new pan-European data regulation, GDPR:

- Everyone is thinking about this, but there is no framework in place, and no best practices. So everyone is looking at each other. I don’t know, if the industry has come further than this, says Sandviks Director of Digital Solutions Hugo Nordell.

STATE OF EMERGING TECH IN FIELD SERVICE - SYNCRON PAPER

STATE OF EMERGING TECH IN FIELD SERVICE
What do you get when you gather more than eighty field service professionals, after-sales innovators and solution providers in one room for an hour?