From Downtime Costs to Uptime Value — Building Customer Trust Through Predictive Performance

Preparing for predictive maintenance models

01. Editor’s note

The UK’s field service sector is entering a defining moment.

Predictive maintenance, AI, and digital workflows are no longer experimental—they are the backbone of competitive advantage. But success requires more than technology. It demands a workforce ready for new ways of working, an organizational culture that embraces innovation, and service leaders who can translate uptime into long-term customer value.

That is why this year’s theme is clear: From Downtime Costs to Uptime Value. Field service is no longer just about fixing what breaks; it is about building customer trust through predictive performance. Every hour of uptime is a proof point, every predictive insight an opportunity to strengthen relationships and drive recurring business.

At the 2026 Field Service Forum UK, we bring service leaders together to address these challenges head-on. With increasing regulatory demands, customer expectations, and market competition, UK organizations must rethink how they plan, deliver, and monetise service.

This year, our discussions will explore:

  • How predictive intelligence is reshaping maintenance models
  • Workforce strategies to bridge the skills gap in service
  • The digital thread’s role in connecting assets, data, and service outcomes
  • Balancing operational resilience with customer experience
  • Turning uptime into loyalty, contracts, and recurring revenue

Join us in Birmingham on March 11 to be part of the conversation shaping the future of UK field service.

02. Venue

Venue and Accommodation

The event will be held at the Park Regis Birmingham Hotel, Broad Street, Birmingham City Centre.

We have special rates for delegates that wish to book accommodation at the venue. Please call the hotel on telephone number +44 (0)121 369 5555 using Copperberg booking reference: COP110326. Once the reservation is made, a secure payment link will be sent to the guest to settle the balance. Please book before 28 January, 2026, when the rooms will be released.

03. Thank you to our Partners 2025

04. Thank you to our Speakers 2025

Professor Tim Baines
Aston University & Executive Director of the Advanced Services Group

Anthony Gray
VP EMEA, eGain

Dan Hudson
Chief of Capability MRO and Maintenance Methods & Change Maker, Rolls Royce

Yasir Sheikh
Global Head of Applications & Connected Services, Honeywell

Paul Camidge
Senior Regional Service Manager, Cepheid

Alex Wood
Head of Field Service, Bollfilter UK

Will O’Reilly
Enterprise Account Executive, Teamviewer

Will Moore
Enterprise Account Executive, Teamviewer

Thomas Dodds
Regional Director, Commercial & Infrastructure, Totalmobile

Amy Cannon
Account Director, Commercial & Infrastructure, Totalmobile

Jordan Petropoulos
Business Development Executive, eGain

Vishal Punamiya
CEO, Ventory

André Huynen
Head of Sales & Marketing, Ventory

Venkata Reddy Mukku
VP Worldwide Service & Support, Bruker Nano Surfaces

Mark Wilding
Vice President of Customer Transformation, PTC

Glyn Rogers
ServiceMax Account Executive, PTC

Your participation will be invaluable in shaping the future of our industry.

05. Register