Aftermarket Business Platform 2027:
Service at the Core

“Customers don’t experience your business through your products. They experience it through your service.”

Revenue is no longer secured at the point of sale. Margin is no longer protected through scale alone. It is service — how equipment is maintained, supported, optimized, evolved — that decides whether value is created, sustained, or lost over time.

This is structural, not cyclical. McKinsey finds aftermarket activities can generate margins up to four times higher than new equipment sales. The World Economic Forum describes the rise of an outcome economy, where over 70% of manufacturing executives expect service-driven and circular models to become a major growth source. PwC finds 73% of customers say experience drives purchasing decisions. Forrester finds companies connecting pre- and post-sale experience simply outperform those that don’t.

Yet service still operates in silos in most organizations — measured on activity, not impact; expected to deliver outcomes without the authority to shape them.

The question isn’t whether service matters. It’s how we build organizations where service operates at the core. That takes more than technology — it takes alignment, leadership, and a shift from visibility to decision-making.

The Aftermarket Business Platform — Power of 100 is built to address exactly this. Over two days, 100 senior leaders meet in a fully interactive, single-room format — built for participation, not passive listening. Because the real value isn’t on the stage. It’s in the room.

Day 1 — Service as the Business

Strategy · Monetization · Leadership · Alignment

•   Service as the Business: Owning Revenue Beyond the First Sale
•   Monetizing the Installed Base: Turning Potential into Predictable Revenue
•   Service Leadership: From Operational Responsibility to Strategic Influence
•   Outcome-Based Models: From Promise to Practical Execution
•   Breaking Silos: Aligning Sales, Service, and Supply Chain
•   Panel: Service-Led Growth — What Is Real, What Is Hype, What Comes Next

Day 2 — Executing Service at Scale

Field · Parts · Pricing · Supply Chain · Performance

•   Field Service as the Frontline of Customer Experience and Revenue
•   Spare Parts & Inventory: Balancing Availability and Profitability
•   Service Pricing: Unlocking the Most Underused Profit Lever
•   From Predictive Maintenance to Predictable Outcomes
•   The Connected Service Supply Chain: From Planning to Execution
•   Panel: From Predictive to Performance — Turning Equipment Insight into Business Impact

Idea Blitz Roundtables

•   A. From Service Revenue to Cash Performance
•   B. When Pricing Becomes Strategy
•   C. From Predictive Signals to Execution
•   D. Spare Parts as a Strategic Asset
•   E. Field Service as a Business Lever
•   F. Breaking Organizational Silos
•   G. From Data to Decisions
•   H. Outcome-Based Models in Reality
•   I. What Customers Actually Value
•   J. The Future of Service Leadership

This is not an exhibition. It’s a curated decision environment.

This event is for organizations that:

•   Want high-quality, strategic conversations — not booth traffic
•   Understand credibility is built through insight, not promotion
•   Solve problems service leaders are already discussing behind closed doors
•   Value meaningful interaction over mass exposure

Apply for a partnership proposal — limited to 10.