Service at the Core: What 100 service leaders are really saying about 2027

What will define service and aftermarket success in 2027?

To find out, Copperberg asked 100 senior service and aftermarket leaders what is truly on their agenda — from the challenges they are struggling to solve to the opportunities they believe will shape the future. Their answers reveal an industry moving quickly, but still facing many of the same fundamental pressures: growing installed bases, increasing customer expectations, talent shortages, and the need to deliver more predictable service outcomes.

AI and automation are rising rapidly, but technology is only part of the story.

Behind the headlines are deeper questions about operational readiness, commercial value, workforce transformation and how organizations can turn investment into measurable impact. This white paper explores what service leaders are really prioritizing for 2027, where they see the greatest challenges and opportunities, and which issues are becoming impossible to ignore.

Copperberg is an expert original content creation company specialising in the manufacturing sector.

With years of experience, we have cultivated a robust global business network, supported by continuous research and relationships with key stakeholders in the manufacturing industry. Our reputation for reliability and success is built on delivering outstanding platforms that provide key insights into industry challenges, future trends, and market developments. Our business platforms serve as catalysts for growth and global relationship-building within the industry. For more information, visit the website.