01. REPORT

Welcome to Field Service Survey Report 2020

2020 has been a very challenging year so far. During the first half of the year, we faced disruptions that will probably impact industries for a long time. But as the world is trying to restart itself, there’s something in the air again that we’ve been missing for a while: hope.

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Field Service Survey Report 2020

02. CONTENT

Each year, we issue a quantitative survey focused on Field Service trends.

Field Service Directors, Aftermarket Managers, Support Engineers, Service Managers, Aftersales Managers, VPs, CEOs, and 100 other industry experts have contributed to this year’s edition, helping us identify the major Field Service trends. These insights enabled our team to analyze specific patterns and draw some conclusions. We also shared these results with the experts over at Syncron to get their take on the future of Field Service.

03. TOPICS

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Customer experience

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Machine uptime strategies

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Important changes still to come

03. TOPICS

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The current Field Service landscape

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New technologies

04. DOWNLOAD

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