Welcome to Field Service Survey Report 2020
2020 has been a very challenging year so far. During the first half of the year, we faced disruptions that will probably impact industries for a long time. But as the world is trying to restart itself, there’s something in the air again that we’ve been missing for a while: hope.
Each year, we issue a quantitative survey focused on Field Service trends.
Field Service Directors, Aftermarket Managers, Support Engineers, Service Managers, Aftersales Managers, VPs, CEOs, and 100 other industry experts have contributed to this year’s edition, helping us identify the major Field Service trends. These insights enabled our team to analyze specific patterns and draw some conclusions. We also shared these results with the experts over at Syncron to get their take on the future of Field Service.
As the world is trying to restart itself, there’s something in the air again that we’ve been missing for a while: hope.