01. Webinar

How Do Intelligent Enterprises Like VINCI Energies Transform Their Service Business?

We invite you to join the Copperberg Webinar, part of the Aftermarket Virtual Academy 2022.

View on demand


Today, many different factors increase the complexity of field service task scheduling and the ability to deliver service experiences that inspire customer loyalty.

VINCI Energies has reimagined their field service operations with a simple, intuitive, end-to-end service management solution from SAP that delivers service precision, lowers costs and improves sustainability by predicting what work needs to be done, then mobilizing efficient service delivery.

  • How can digitalized and automated workforce planning become a viable measure for better order fulfillment and more cost-efficient operations?
  • How can engineer utilization rates improve significantly by a smarter decentralized mobile collaboration?
  • What benefits can be achieved through new technologies such as AR to reduce technicians time, travel time and carbon footprint whilst meeting the high customer expectations?


Thomas Aoudia, Business Solution Manager, VINCI Energies

7 years within VINCI Energies. Currently working on Developing SAP Service cloud solutions integrated with ERP within VINCI Energies business units, being the project manager of Looma: Digital transformation project for VINCI Facilities: SAP FSM / CPI / S4 with Fiori apps, and Sales Cloud – Sales integrated with ERP within VINCI Energies business units.

Paolo Manfrin, Head of Product Field Service Management, SAP

Paolo holds a Master Degree in Software Engineering from the University of Trieste, Italy conducting studies at the Technical University of Tampere, Finland and Yale Electronic Department, USA. In 2010 he started at Coresystems Switzerland, covering different positions within the organization. While serving as CTO and Member of the Executive Board, he and his team drove the technical implementation of Coresystems’ Field Service Management Solution. After the acquisition by SAP, Paolo has led the Planning and Dispatching Area of SAP Field Service Management.