Webinar Video: Service KPIs in 2021: how does your team measure up?

Webinar Video: Service KPIs in 2021: how does your team measure up?John Smith2020-12-11T10:40:54+01:00

img:is([sizes="auto" i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px;}img.wp-smiley,img.emoji{display:inline !important;border:none !important;box-shadow:none !important;height:1em !important;width:1em !important;margin:0 .07em !important;vertical-align:-.1em !important;background:none !important;padding:0 !important;}@media screen and (max-width: 640px){.fusion-no-small-visibility{display:none !important;}body .sm-text-align-center{text-align:center !important;}body .sm-text-align-left{text-align:left !important;}body .sm-text-align-right{text-align:right !important;}body .sm-flex-align-center{justify-content:center !important;}body .sm-flex-align-flex-start{justify-content:flex-start !important;}body .sm-flex-align-flex-end{justify-content:flex-end !important;}body .sm-mx-auto{margin-left:auto !important;margin-right:auto !important;}body .sm-ml-auto{margin-left:auto !important;}body .sm-mr-auto{margin-right:auto !important;}body .fusion-absolute-position-small{position:absolute;top:auto;width:100%;}.awb-sticky.awb-sticky-small{position:sticky;top:var(--awb-sticky-offset,0);}}@media screen and (min-width: 641px) and (max-width: 1300px){.fusion-no-medium-visibility{display:none !important;}body .md-text-align-center{text-align:center !important;}body .md-text-align-left{text-align:left !important;}body .md-text-align-right{text-align:right !important;}body .md-flex-align-center{justify-content:center !important;}body .md-flex-align-flex-start{justify-content:flex-start !important;}body .md-flex-align-flex-end{justify-content:flex-end !important;}body .md-mx-auto{margin-left:auto !important;margin-right:auto !important;}body .md-ml-auto{margin-left:auto !important;}body .md-mr-auto{margin-right:auto !important;}body .fusion-absolute-position-medium{position:absolute;top:auto;width:100%;}.awb-sticky.awb-sticky-medium{position:sticky;top:var(--awb-sticky-offset,0);}}@media screen and (min-width: 1301px){.fusion-no-large-visibility{display:none !important;}body .lg-text-align-center{text-align:center !important;}body .lg-text-align-left{text-align:left !important;}body .lg-text-align-right{text-align:right !important;}body .lg-flex-align-center{justify-content:center !important;}body .lg-flex-align-flex-start{justify-content:flex-start !important;}body .lg-flex-align-flex-end{justify-content:flex-end !important;}body .lg-mx-auto{margin-left:auto !important;margin-right:auto !important;}body .lg-ml-auto{margin-left:auto !important;}body .lg-mr-auto{margin-right:auto !important;}body .fusion-absolute-position-large{position:absolute;top:auto;width:100%;}.awb-sticky.awb-sticky-large{position:sticky;top:var(--awb-sticky-offset,0);}}.recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}#menu-item-2428{display:none;}body.search.search-results p.fusion-single-line-meta{display:none;}body.search.search-results div.fusion-row{max-width:67% !important;}.avada-page-titlebar-wrapper{display:none;}#main-title{font-family:Arial;color:#333;font-size:40px;line-height:1.2 !important;font-weight:700;margin-top:0;}.p1{color:#333;font-size:30px;line-height:1.2;}.p2,.postCopy{color:#363739;font-size:16px;line-height:1.5;}.post-content .fusion-text .p2,.post-content #section-intro p{margin-bottom:0 !important;}.postCopy p{color:#363739;font-size:16px;}.postCopy ul,.postCopy ol{color:#363739;font-size:16px;margin-top:0;}#section-intro{font-size:46px;line-height:1.15;font-family:Arial;padding-bottom:30px;}.section-title,.section-date{font-family:Oswald;font-weight:700;text-transform:uppercase;padding-top:15px;padding-bottom:30px;}.section-title{font-size:16px;color:#333;}.section-date{font-size:20px;color:#d5173f;letter-spacing:1.2px;}#speakers-title{font-size:24px;line-height:1.2;padding-bottom:10px;}article .fusion-text-2 img{padding-bottom:10px;}#button-download{display:block;font-family:Raleway;text-transform:uppercase;text-align:center;font-size:16px;font-weight:700;color:#021032;background:none !important;border:2px solid #021032;border-radius:4px;width:100%;height:60px;transition:.3s;padding-top:17.5px;}#button-download:hover{background:#021032 !important;color:#fff;}.fusion-footer-widget-area .fusion-row,.fusion-footer-copyright-area .fusion-row{max-width:67% !important;}.fusion-footer-widget-area .widget-title{color:#f0f0f0 !important;}.footertextwid{font-family:Arial;color:#f0f0f0;}.fusion-copyright-notice{font-family:Arial;}.fusion-secondary-header a{color:white !important;}.fusion-rollover{opacity:1 !important;}.fusion-image-wrapper:hover .fusion-rollover{background-color:rgba(243,36,52,.76);transition:all .3s ease-in-out;}a.fusion-rollover-gallery{display:none;}h4.fusion-rollover-title{font-size:20px !important;line-height:1;text-align:left;}.fusion-rollover-categories{text-align:left;}p.fusion-single-line-meta{color:red !important;text-transform:uppercase;}.fusion-blog-shortcode a{color:grey;}.headertextcustom h2{color:white !important;margin-top:20px;margin-left:30px;}.fusion-image-wrapper:hover .fusion-rollover{background-color:rgba(51,51,51,.25);transition:all .3s ease-in-out;}.leadText{font-size:20px;font-family:"Raleway",sans-serif;color:#333;}.leadTextp{font-family:"Raleway",sans-serif;color:#333;}.leadTextpTitle{font-family:"Oswald";color:#d5173f;font-size:16px;}.fusion-main-menu{margin-top:20px;}.leadTextpt{font-family:"Raleway",sans-serif;color:#d5173f;font-size:18px;}.solutionlist{font-family:"Oswald";font-size:15px;line-height:1.6;color:#333;}p.fusion-single-line-meta{color:#949494 !important;}#sb_instagram .sb_instagram_header h3{color:#d5173f;}.fusion-header-v2 .fusion-secondary-header{border-top-color:#d5173f;}#main .post h2 a:hover{color:#109ced;}a.eg-my-handmade-blog-element-11.eg-post-1893 a:hover{color:red;}.fusion-load-more-button.fusion-blog-button{color:white;background-color:#d5173f !important;}#toTop:hover{background-color:#d5173f;}.fusion-secondary-header a,.fusion-secondary-header a:hover{color:white;}.fusion-contact-info{color:white;}.fusion-header-menu-align-center .fusion-main-menu{text-align:center;}.fusion-secondary-main-menu .fusion-main-menu{margin-bottom:12px;margin-top:12px;}.vc-tabs-li.active{font-family:"Oswald";color:#d5173f !important;}.vc-tabs-li{font-family:"Oswald" !important;}.vc-tabs-li.active .ctu-absulote{background-color:#d5173f !important;border-color:#d5173f !important;}.footer-widget{width:100%;}h1.entry-title.fusion-post-title{font-size:35px !important;}.sidebar .widget .widget-title{color:#d5173f;font-size:18px;}.searchform .fusion-search-form-content .fusion-search-button input[type=submit]{background:#333;}.fusion-search-form-classic .searchform .fusion-search-form-content .fusion-search-button input[type=submit]:hover{background:#d5173f;}span.mepr-nav-item.mepr-payments{display:none !important;}.mp_wrapper a:hover{color:#d5173f;}.mp-form-row.mepr_bold.mepr_price{display:none !important;}.eventbtn{margin-right:-50px;}.bulletText{font-size:20px;font-family:"Raleway",sans-serif;color:#333;line-height:1.7;}#buddypress #item-header-cover-image #item-header-avatar{width:200px;}li#activity-personal-li{display:none !important;}li#front-personal-li{display:none !important;}li#data-personal-li{display:none !important;}.buddypress-wrap .main-navs:not(.dir-navs) li.current a,.buddypress-wrap .main-navs:not(.dir-navs) li.selected a{color:#d5173f;}.label{color:#d5173f !important;}h3.entry-title{color:#d5173f !important;font-size:25px;}.fusion-title .title-sep.sep-double{display:none !important;}.fusion-carousel-meta{display:none !important;}h2.title-heading-left{font-family:oswald !important;font-size:22px !important;}.privP{margin-top:5px;color:#d5173f !important;}.privP a{color:#f0f0f0 !important;}@media only screen and (max-width: 800px){.eventbtn{margin-right:0px;}.headertextcustom{color:white !important;}}.WebinarT h2{color:#d5173f !important;}#main .post h2 a:hover{color:#d5173f !important;}@media only screen and (max-width: 600px){#buddypress #item-header-cover-image #item-header-avatar{width:200px;}}ul.member-header-actions.action{display:none !important;}h2.user-nicename{display:none !important;}li#notifications-personal-li{display:none !important;}.rmp-results-widget__avg-rating{display:none !important;}.rmp-results-widget__vote-count{display:none !important;}p.rmp-rating-widget__results.js-rmp-results{display:none !important;}p.rmp-heading.rmp-heading--title{font-family:oswald !important;color:black !important;}.rmp-results-widget__visual-rating{display:none !important;}.fusion-footer-widget-column{margin-bottom:0 !important;}@media only screen and (max-width: 1024px){.fusion-logo-link{width:120px;}}@media only screen and (min-width: 1024px){.fusion-footer-widget-area .widget-title{font-size:10px !important;}.footertextwid{font-size:12px;line-height:1.6;}#text-3{padding-right:0 !important;}.wp-image-7820{width:80px;}.fusion-logo-link{width:200px;}}@media only screen and (min-width: 1440px){.p2{font-size:16px;line-height:1.5;}.fusion-footer-widget-area .widget-title{font-size:12px !important;}.footertextwid{font-size:14px;line-height:1.6;}#text-3,#text-4{padding-right:15px !important;}.wp-image-7820{width:100px;}.fusion-logo-link{width:200px;}}@media only screen and (min-width: 1728px){.p2,.postCopy{font-size:16px;line-height:1.5;}}@media only screen and (min-width: 1920px){.fusion-footer-widget-area .widget-title{font-size:14px !important;}.footertextwid{font-size:16px;line-height:1.6;}}#main-title{font-family:Arial;color:#333;font-size:50px;line-height:1.2 !important;font-weight:700;margin-top:0;}a.eg-henryharrison-element-1,a.eg-henryharrison-element-2{-webkit-transition:all .4s linear;-moz-transition:all .4s linear;-o-transition:all .4s linear;-ms-transition:all .4s linear;transition:all .4s linear;}.eg-jimmy-carter-element-11 i:before{margin-left:0px;margin-right:0px;}.eg-harding-element-17{letter-spacing:1px;}.eg-harding-wrapper .esg-entry-media{overflow:hidden;box-sizing:border-box;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;padding:30px 30px 0px 30px;}.eg-harding-wrapper .esg-media-poster{overflow:hidden;border-radius:50%;-webkit-border-radius:50%;-moz-border-radius:50%;}.eg-ulysses-s-grant-wrapper .esg-entry-media{overflow:hidden;box-sizing:border-box;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;padding:30px 30px 0px 30px;}.eg-ulysses-s-grant-wrapper .esg-media-poster{overflow:hidden;border-radius:50%;-webkit-border-radius:50%;-moz-border-radius:50%;}.eg-richard-nixon-wrapper .esg-entry-media{overflow:hidden;box-sizing:border-box;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;padding:30px 30px 0px 30px;}.eg-richard-nixon-wrapper .esg-media-poster{overflow:hidden;border-radius:50%;-webkit-border-radius:50%;-moz-border-radius:50%;}.eg-herbert-hoover-wrapper .esg-media-poster{filter:url("data:image/svg+xml;utf8,<svg xmlns=\'http://www.w3.org/2000/svg\'><filter id=\'grayscale\'><feColorMatrix type=\'matrix\' values=\'0.3333 0.3333 0.3333 0 0 0.3333 0.3333 0.3333 0 0 0.3333 0.3333 0.3333 0 0 0 0 0 1 0\'/></filter></svg>#grayscale");filter:gray;-webkit-filter:grayscale(100%);}.eg-herbert-hoover-wrapper:hover .esg-media-poster{filter:url("data:image/svg+xml;utf8,<svg xmlns=\'http://www.w3.org/2000/svg\'><filter id=\'grayscale\'><feColorMatrix type=\'matrix\' values=\'1 0 0 0 0,0 1 0 0 0,0 0 1 0 0,0 0 0 1 0\'/></filter></svg>#grayscale");-webkit-filter:grayscale(0%);}.eg-lyndon-johnson-wrapper .esg-media-poster{filter:url("data:image/svg+xml;utf8,<svg xmlns=\'http://www.w3.org/2000/svg\'><filter id=\'grayscale\'><feColorMatrix type=\'matrix\' values=\'0.3333 0.3333 0.3333 0 0 0.3333 0.3333 0.3333 0 0 0.3333 0.3333 0.3333 0 0 0 0 0 1 0\'/></filter></svg>#grayscale");filter:gray;-webkit-filter:grayscale(100%);}.eg-lyndon-johnson-wrapper:hover .esg-media-poster{filter:url("data:image/svg+xml;utf8,<svg xmlns=\'http://www.w3.org/2000/svg\'><filter id=\'grayscale\'><feColorMatrix type=\'matrix\' values=\'1 0 0 0 0,0 1 0 0 0,0 0 1 0 0,0 0 0 1 0\'/></filter></svg>#grayscale");-webkit-filter:grayscale(0%);}.esg-overlay.eg-ronald-reagan-container{background:-moz-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(50%,rgba(0,0,0,0)),color-stop(99%,rgba(0,0,0,.83)),color-stop(100%,rgba(0,0,0,.85)));background:-webkit-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:-o-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:-ms-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:linear-gradient(to bottom,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#00000000",endColorstr="#d9000000",GradientType=0);}.eg-georgebush-wrapper .esg-entry-cover{background:-moz-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(50%,rgba(0,0,0,0)),color-stop(99%,rgba(0,0,0,.83)),color-stop(100%,rgba(0,0,0,.85)));background:-webkit-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:-o-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:-ms-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:linear-gradient(to bottom,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#00000000",endColorstr="#d9000000",GradientType=0);}.eg-jefferson-wrapper{-webkit-border-radius:5px !important;-moz-border-radius:5px !important;border-radius:5px !important;-webkit-mask-image:url("data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAIAAACQd1PeAAAAGXRFWHRTb2Z0d2FyZQBBZG9iZSBJbWFnZVJlYWR5ccllPAAAAA5JREFUeNpiYGBgAAgwAAAEAAGbA+oJAAAAAElFTkSuQmCC") !important;}.eg-monroe-element-1{text-shadow:0px 1px 3px rgba(0,0,0,.1);}.eg-lyndon-johnson-wrapper .esg-entry-cover{background:-moz-radial-gradient(center,ellipse cover,rgba(0,0,0,.35) 0%,rgba(18,18,18,0) 96%,rgba(19,19,19,0) 100%);background:-webkit-gradient(radial,center center,0px,center center,100%,color-stop(0%,rgba(0,0,0,.35)),color-stop(96%,rgba(18,18,18,0)),color-stop(100%,rgba(19,19,19,0)));background:-webkit-radial-gradient(center,ellipse cover,rgba(0,0,0,.35) 0%,rgba(18,18,18,0) 96%,rgba(19,19,19,0) 100%);background:-o-radial-gradient(center,ellipse cover,rgba(0,0,0,.35) 0%,rgba(18,18,18,0) 96%,rgba(19,19,19,0) 100%);background:-ms-radial-gradient(center,ellipse cover,rgba(0,0,0,.35) 0%,rgba(18,18,18,0) 96%,rgba(19,19,19,0) 100%);background:radial-gradient(ellipse at center,rgba(0,0,0,.35) 0%,rgba(18,18,18,0) 96%,rgba(19,19,19,0) 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#59000000",endColorstr="#00131313",GradientType=1);}.eg-wilbert-wrapper .esg-entry-cover{background:-moz-radial-gradient(center,ellipse cover,rgba(0,0,0,.35) 0%,rgba(18,18,18,0) 96%,rgba(19,19,19,0) 100%);background:-webkit-gradient(radial,center center,0px,center center,100%,color-stop(0%,rgba(0,0,0,.35)),color-stop(96%,rgba(18,18,18,0)),color-stop(100%,rgba(19,19,19,0)));background:-webkit-radial-gradient(center,ellipse cover,rgba(0,0,0,.35) 0%,rgba(18,18,18,0) 96%,rgba(19,19,19,0) 100%);background:-o-radial-gradient(center,ellipse cover,rgba(0,0,0,.35) 0%,rgba(18,18,18,0) 96%,rgba(19,19,19,0) 100%);background:-ms-radial-gradient(center,ellipse cover,rgba(0,0,0,.35) 0%,rgba(18,18,18,0) 96%,rgba(19,19,19,0) 100%);background:radial-gradient(ellipse at center,rgba(0,0,0,.35) 0%,rgba(18,18,18,0) 96%,rgba(19,19,19,0) 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#59000000",endColorstr="#00131313",GradientType=1);}.eg-wilbert-wrapper .esg-media-poster{-webkit-transition:.4s ease-in-out;-moz-transition:.4s ease-in-out;-o-transition:.4s ease-in-out;transition:.4s ease-in-out;filter:url("data:image/svg+xml;utf8,<svg xmlns=\'http://www.w3.org/2000/svg\'><filter id=\'grayscale\'><feColorMatrix type=\'matrix\' values=\'0.3333 0.3333 0.3333 0 0 0.3333 0.3333 0.3333 0 0 0.3333 0.3333 0.3333 0 0 0 0 0 1 0\'/></filter></svg>#grayscale");filter:gray;-webkit-filter:grayscale(100%);}.eg-wilbert-wrapper:hover .esg-media-poster{filter:url("data:image/svg+xml;utf8,<svg xmlns=\'http://www.w3.org/2000/svg\'><filter id=\'grayscale\'><feColorMatrix type=\'matrix\' values=\'1 0 0 0 0,0 1 0 0 0,0 0 1 0 0,0 0 0 1 0\'/></filter></svg>#grayscale");-webkit-filter:grayscale(0%);}.eg-phillie-element-3:after{content:" ";width:0px;height:0px;border-style:solid;border-width:5px 5px 0 5px;border-color:#000 transparent transparent transparent;left:50%;margin-left:-5px;bottom:-5px;position:absolute;}.eg-howardtaft-wrapper .esg-media-poster{filter:url("data:image/svg+xml;utf8,<svg xmlns=\'http://www.w3.org/2000/svg\'><filter id=\'grayscale\'><feColorMatrix type=\'matrix\' values=\'1 0 0 0 0,0 1 0 0 0,0 0 1 0 0,0 0 0 1 0\'/></filter></svg>#grayscale");-webkit-filter:grayscale(0%);}.eg-howardtaft-wrapper:hover .esg-media-poster{filter:url("data:image/svg+xml;utf8,<svg xmlns=\'http://www.w3.org/2000/svg\'><filter id=\'grayscale\'><feColorMatrix type=\'matrix\' values=\'0.3333 0.3333 0.3333 0 0 0.3333 0.3333 0.3333 0 0 0.3333 0.3333 0.3333 0 0 0 0 0 1 0\'/></filter></svg>#grayscale");filter:gray;-webkit-filter:grayscale(100%);}.myportfolio-container .added_to_cart.wc-forward{font-family:"Open Sans";font-size:13px;color:#fff;margin-top:10px;}.esgbox-title.esgbox-title-outside-wrap{font-size:15px;font-weight:700;text-align:center;}.esgbox-title.esgbox-title-inside-wrap{padding-bottom:10px;font-size:15px;font-weight:700;text-align:center;}.esg-content.eg-twitterstream-element-33-a{display:inline-block;}.eg-twitterstream-element-35{word-break:break-all;}.esg-overlay.eg-twitterstream-container{background:-moz-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(50%,rgba(0,0,0,0)),color-stop(99%,rgba(0,0,0,.83)),color-stop(100%,rgba(0,0,0,.85)));background:-webkit-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:-o-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:-ms-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:linear-gradient(to bottom,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#00000000",endColorstr="#d9000000",GradientType=0);}.esg-content.eg-facebookstream-element-33-a{display:inline-block;}.eg-facebookstream-element-0{word-break:break-all;}.esg-overlay.eg-flickrstream-container{background:-moz-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(50%,rgba(0,0,0,0)),color-stop(99%,rgba(0,0,0,.83)),color-stop(100%,rgba(0,0,0,.85)));background:-webkit-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:-o-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:-ms-linear-gradient(top,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);background:linear-gradient(to bottom,rgba(0,0,0,0) 50%,rgba(0,0,0,.83) 99%,rgba(0,0,0,.85) 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr="#00000000",endColorstr="#d9000000",GradientType=0);}.eg-portfolio-dark-wrapper .esg-bc{transition:all .5s ease;min-height:10px;}.eg-portfolio-dark-wrapper.esg-hovered .esg-bc{min-height:100%;}.eg-portfolio-dark-wrapper.esg-hovered .eg-portfolio-dark-element-1{background:transparent;}.eg-portfolio-dark-wrapper .eg-portfolio-dark-element-3{opacity:.5;}.eg-portfolio-dark-wrapper.esg-hovered .eg-portfolio-dark-element-3{opacity:1;}.eg-portfolio-dark-wrapper .eg-portfolio-dark-element-4{position:absolute;left:0;overflow:hidden;max-height:0;text-align:left;width:100%;}.eg-portfolio-dark-wrapper.esg-hovered .eg-portfolio-dark-element-4{max-height:1000px;margin-top:-20px !important;}.eg-portfolio-dark-wrapper .eg-portfolio-dark-element-6{z-index:9999 !important;}.eg-portfolio-dark-wrapper .eg-portfolio-dark-gradient-bar{height:200px;position:absolute;bottom:0;left:0;width:100%;background-image:-moz-linear-gradient(90deg,#212127 0%,rgba(33,33,39,0) 100%);background-image:-webkit-linear-gradient(90deg,#212127 0%,rgba(33,33,39,0) 100%);background-image:-ms-linear-gradient(90deg,#212127 0%,rgba(33,33,39,0) 100%);}.eg-portfolio-dark-wrapper.esg-hovered .eg-portfolio-dark-gradient-bar{display:none;}.minimal-light .navigationbuttons,.minimal-light .esg-pagination,.minimal-light .esg-filters{text-align:center;}.minimal-light .esg-filterbutton,.minimal-light .esg-navigationbutton,.minimal-light .esg-sortbutton,.minimal-light .esg-cartbutton a{color:#999;margin-right:5px;cursor:pointer;padding:0px 16px;border:1px solid #e5e5e5;line-height:38px;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;font-size:12px;font-weight:700;font-family:"Open Sans",sans-serif;display:inline-block;background:#fff;margin-bottom:5px;}.minimal-light .esg-navigationbutton *{color:#999;}.minimal-light .esg-navigationbutton{padding:0px 16px;}.minimal-light .esg-pagination-button:last-child{margin-right:0;}.minimal-light .esg-left,.minimal-light .esg-right{padding:0px 11px;}.minimal-light .esg-sortbutton-wrapper,.minimal-light .esg-cartbutton-wrapper{display:inline-block;}.minimal-light .esg-sortbutton-order,.minimal-light .esg-cartbutton-order{display:inline-block;vertical-align:top;border:1px solid #e5e5e5;width:40px;line-height:38px;border-radius:0px 5px 5px 0px;-moz-border-radius:0px 5px 5px 0px;-webkit-border-radius:0px 5px 5px 0px;font-size:12px;font-weight:700;color:#999;cursor:pointer;background:#fff;}.minimal-light .esg-cartbutton{color:#333;cursor:default !important;}.minimal-light .esg-cartbutton .esgicon-basket{color:#333;font-size:15px;line-height:15px;margin-right:10px;}.minimal-light .esg-cartbutton-wrapper{cursor:default !important;}.minimal-light .esg-sortbutton,.minimal-light .esg-cartbutton{display:inline-block;position:relative;cursor:pointer;margin-right:0px;border-right:none;border-radius:5px 0px 0px 5px;-moz-border-radius:5px 0px 0px 5px;-webkit-border-radius:5px 0px 0px 5px;}.minimal-light .esg-navigationbutton:hover,.minimal-light .esg-filterbutton:hover,.minimal-light .esg-sortbutton:hover,.minimal-light .esg-sortbutton-order:hover,.minimal-light .esg-cartbutton a:hover,.minimal-light .esg-filterbutton.selected{background-color:#fff;border-color:#bbb;color:#333;box-shadow:0px 3px 5px 0px rgba(0,0,0,.13);}.minimal-light .esg-navigationbutton:hover *{color:#333;}.minimal-light .esg-sortbutton-order.tp-desc:hover{border-color:#bbb;color:#333;box-shadow:0px -3px 5px 0px rgba(0,0,0,.13) !important;}.minimal-light .esg-filter-checked{padding:1px 3px;color:#cbcbcb;background:#cbcbcb;margin-left:7px;font-size:9px;font-weight:300;line-height:9px;vertical-align:middle;}.minimal-light .esg-filterbutton.selected .esg-filter-checked,.minimal-light .esg-filterbutton:hover .esg-filter-checked{padding:1px 3px 1px 3px;color:#fff;background:#000;margin-left:7px;font-size:9px;font-weight:300;line-height:9px;vertical-align:middle;}.eg-joe-mullen-container{background:rgba(0,0,0,.9);}.eg-joe-mullen-content{background:#fff;padding:0px 0px 0px 0px;border-width:0px 0px 0px 0px;border-radius:0px 0px 0px 0px;border-color:transparent;border-style:none;text-align:left;}.esg-grid .mainul li.eg-joe-mullen-wrapper{background:#fff;padding:0px 0px 0px 0px;border-width:0px 0px 0px 0px;border-radius:0px 0px 0px 0px;border-color:transparent;border-style:none;}.esg-grid .mainul li.eg-joe-mullen-wrapper .esg-media-poster{background-size:cover;background-position:center center;background-repeat:no-repeat;}:root{--wp--preset--aspect-ratio--square:1;--wp--preset--aspect-ratio--4-3:4/3;--wp--preset--aspect-ratio--3-4:3/4;--wp--preset--aspect-ratio--3-2:3/2;--wp--preset--aspect-ratio--2-3:2/3;--wp--preset--aspect-ratio--16-9:16/9;--wp--preset--aspect-ratio--9-16:9/16;--wp--preset--color--black:#000;--wp--preset--color--cyan-bluish-gray:#abb8c3;--wp--preset--color--white:#fff;--wp--preset--color--pale-pink:#f78da7;--wp--preset--color--vivid-red:#cf2e2e;--wp--preset--color--luminous-vivid-orange:#ff6900;--wp--preset--color--luminous-vivid-amber:#fcb900;--wp--preset--color--light-green-cyan:#7bdcb5;--wp--preset--color--vivid-green-cyan:#00d084;--wp--preset--color--pale-cyan-blue:#8ed1fc;--wp--preset--color--vivid-cyan-blue:#0693e3;--wp--preset--color--vivid-purple:#9b51e0;--wp--preset--color--awb-color-1:rgba(255,255,255,1);--wp--preset--color--awb-color-2:rgba(246,246,246,1);--wp--preset--color--awb-color-3:rgba(235,234,234,1);--wp--preset--color--awb-color-4:rgba(224,222,222,1);--wp--preset--color--awb-color-5:rgba(160,206,78,1);--wp--preset--color--awb-color-6:rgba(0,150,135,1);--wp--preset--color--awb-color-7:rgba(116,116,116,1);--wp--preset--color--awb-color-8:rgba(51,51,51,1);--wp--preset--color--awb-color-custom-10:rgba(213,23,63,1);--wp--preset--color--awb-color-custom-11:rgba(221,221,221,1);--wp--preset--color--awb-color-custom-12:rgba(191,191,191,1);--wp--preset--color--awb-color-custom-13:rgba(54,56,57,1);--wp--preset--color--awb-color-custom-14:rgba(140,137,137,1);--wp--preset--color--awb-color-custom-15:rgba(229,229,229,1);--wp--preset--color--awb-color-custom-16:rgba(249,249,249,1);--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple:linear-gradient(135deg,rgba(6,147,227,1) 0%,#9b51e0 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan:linear-gradient(135deg,#7adcb4 0%,#00d082 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange:linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red:linear-gradient(135deg,rgba(255,105,0,1) 0%,#cf2e2e 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray:linear-gradient(135deg,#eee 0%,#a9b8c3 100%);--wp--preset--gradient--cool-to-warm-spectrum:linear-gradient(135deg,#4aeadc 0%,#9778d1 20%,#cf2aba 40%,#ee2c82 60%,#fb6962 80%,#fef84c 100%);--wp--preset--gradient--blush-light-purple:linear-gradient(135deg,#ffceec 0%,#9896f0 100%);--wp--preset--gradient--blush-bordeaux:linear-gradient(135deg,#fecda5 0%,#fe2d2d 50%,#6b003e 100%);--wp--preset--gradient--luminous-dusk:linear-gradient(135deg,#ffcb70 0%,#c751c0 50%,#4158d0 100%);--wp--preset--gradient--pale-ocean:linear-gradient(135deg,#fff5cb 0%,#b6e3d4 50%,#33a7b5 100%);--wp--preset--gradient--electric-grass:linear-gradient(135deg,#caf880 0%,#71ce7e 100%);--wp--preset--gradient--midnight:linear-gradient(135deg,#020381 0%,#2874fc 100%);--wp--preset--font-size--small:9.75px;--wp--preset--font-size--medium:20px;--wp--preset--font-size--large:19.5px;--wp--preset--font-size--x-large:42px;--wp--preset--font-size--normal:13px;--wp--preset--font-size--xlarge:26px;--wp--preset--font-size--huge:39px;--wp--preset--spacing--20:.44rem;--wp--preset--spacing--30:.67rem;--wp--preset--spacing--40:1rem;--wp--preset--spacing--50:1.5rem;--wp--preset--spacing--60:2.25rem;--wp--preset--spacing--70:3.38rem;--wp--preset--spacing--80:5.06rem;--wp--preset--shadow--natural:6px 6px 9px rgba(0,0,0,.2);--wp--preset--shadow--deep:12px 12px 50px rgba(0,0,0,.4);--wp--preset--shadow--sharp:6px 6px 0px rgba(0,0,0,.2);--wp--preset--shadow--outlined:6px 6px 0px -3px rgba(255,255,255,1),6px 6px rgba(0,0,0,1);--wp--preset--shadow--crisp:6px 6px 0px rgba(0,0,0,1);}:where(.is-layout-flex){gap:.5em;}:where(.is-layout-grid){gap:.5em;}body .is-layout-flex{display:flex;}.is-layout-flex{flex-wrap:wrap;align-items:center;}.is-layout-flex > :is(*,div){margin:0;}body .is-layout-grid{display:grid;}.is-layout-grid > :is(*,div){margin:0;}:where(.wp-block-columns.is-layout-flex){gap:2em;}:where(.wp-block-columns.is-layout-grid){gap:2em;}:where(.wp-block-post-template.is-layout-flex){gap:1.25em;}:where(.wp-block-post-template.is-layout-grid){gap:1.25em;}.has-black-color{color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color:var(--wp--preset--color--white) !important;}.has-pale-pink-color{color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color:var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color:var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color:var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color:var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color:var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background:var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background:var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background:var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background:var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background:var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background:var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background:var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background:var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background:var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background:var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size:var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size:var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size:var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size:var(--wp--preset--font-size--x-large) !important;}:where(.wp-block-post-template.is-layout-flex){gap:1.25em;}:where(.wp-block-post-template.is-layout-grid){gap:1.25em;}:where(.wp-block-columns.is-layout-flex){gap:2em;}:where(.wp-block-columns.is-layout-grid){gap:2em;}:root :where(.wp-block-pullquote){font-size:1.5em;line-height:1.6;}.wp-block-audio :where(figcaption){color:#555;font-size:13px;text-align:center;}.is-dark-theme .wp-block-audio :where(figcaption){color:rgba(255,255,255,.65);}.wp-block-audio{margin:0 0 1em;}.wp-block-code{border:1px solid #ccc;border-radius:4px;font-family:Menlo,Consolas,monaco,monospace;padding:.8em 1em;}.wp-block-embed :where(figcaption){color:#555;font-size:13px;text-align:center;}.is-dark-theme .wp-block-embed :where(figcaption){color:rgba(255,255,255,.65);}.wp-block-embed{margin:0 0 1em;}.blocks-gallery-caption{color:#555;font-size:13px;text-align:center;}.is-dark-theme .blocks-gallery-caption{color:rgba(255,255,255,.65);}:root :where(.wp-block-image figcaption){color:#555;font-size:13px;text-align:center;}.is-dark-theme :root :where(.wp-block-image figcaption){color:rgba(255,255,255,.65);}.wp-block-image{margin:0 0 1em;}.wp-block-pullquote{border-bottom:4px solid;border-top:4px solid;color:currentColor;margin-bottom:1.75em;}.wp-block-pullquote cite,.wp-block-pullquote footer,.wp-block-pullquote__citation{color:currentColor;font-size:.8125em;font-style:normal;text-transform:uppercase;}.wp-block-quote{border-left:.25em solid;margin:0 0 1.75em;padding-left:1em;}.wp-block-quote cite,.wp-block-quote footer{color:currentColor;font-size:.8125em;font-style:normal;position:relative;}.wp-block-quote:where(.has-text-align-right){border-left:none;border-right:.25em solid;padding-left:0;padding-right:1em;}.wp-block-quote:where(.has-text-align-center){border:none;padding-left:0;}.wp-block-quote.is-large,.wp-block-quote.is-style-large,.wp-block-quote:where(.is-style-plain){border:none;}.wp-block-search .wp-block-search__label{font-weight:700;}.wp-block-search__button{border:1px solid #ccc;padding:.375em .625em;}:where(.wp-block-group.has-background){padding:1.25em 2.375em;}.wp-block-separator.has-css-opacity{opacity:.4;}.wp-block-separator{border:none;border-bottom:2px solid;margin-left:auto;margin-right:auto;}.wp-block-separator.has-alpha-channel-opacity{opacity:1;}.wp-block-separator:not(.is-style-wide):not(.is-style-dots){width:100px;}.wp-block-separator.has-background:not(.is-style-dots){border-bottom:none;height:1px;}.wp-block-separator.has-background:not(.is-style-wide):not(.is-style-dots){height:2px;}.wp-block-table{margin:0 0 1em;}.wp-block-table td,.wp-block-table th{word-break:normal;}.wp-block-table :where(figcaption){color:#555;font-size:13px;text-align:center;}.is-dark-theme .wp-block-table :where(figcaption){color:rgba(255,255,255,.65);}.wp-block-video :where(figcaption){color:#555;font-size:13px;text-align:center;}.is-dark-theme .wp-block-video :where(figcaption){color:rgba(255,255,255,.65);}.wp-block-video{margin:0 0 1em;}:root :where(.wp-block-template-part.has-background){margin-bottom:0;margin-top:0;padding:1.25em 2.375em;}.wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em;}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none;}