Join us as we discuss how best to juggle business continuity, the safety of employees and customers, creative service delivery and investment in technologies that provide both immediate value and long-term potential.
In this webinar, Sarah Nicastro, Founder of the Future of Field Service podcast, will interview Roel Rentmeesters, Director of Global Customer Service for Munters, a global leader in energy-efficient sustainable air treatment solutions. Roel will provide firsthand insight on how the crisis has impacted operations, how Munters has acted quickly to adapt, and how an instrumental investment in remote assistance that was deployed to more than 200 employees across 22 countries in just two weeks has transformed service delivery.
- Munters evolved their business model to move away from break/fix work and toward guaranteeing uptime to customers
- Technology like Remote Assistance can evolve from a tool used for business continuity to a tool that will help companies move toward outcomes-based service
- Munters deployed remote assistance for various use cases across their manufacturing and field service divisions