01. Syncron Interview

Service Revenue Leakage (and how to avoid it) ft. Luke Huckerby

Kris Oldland, Editor-in-Chief, Copperberg, is joined by Syncron’s Luke Huckerby who delves into the critical role of service contracts in driving OEM profitability and customer loyalty.

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02. ABOUT

During the discussion, Huckerby emphasizes the importance of a gradual, strategic approach to Servitization, where service contracts serve as a crucial stepping stone.

Highlighting the challenges of data silos and revenue leakage, Huckerby unveils Syncron’s innovative AI-powered solution that empowers OEMs to predict costs, set customer-centric pricing, and gain holistic visibility across their service operations.

As the conversation unwinds the complex symbiotic relationship of advancing technology and business strategy, both Huckerby and Oldland underscore the competitive advantage and financial imperative of adopting such transformative technologies, ultimately shaping the future of the field service and manufacturing industries.

In this in-depth discussion, the two discussed:

  • Advanced Services: Opportunities & Threats
  • Synergising service lifecycle management is essential
  • What are the threats lurking in your service P&L?
  • The impact of Syncron’s new contract pricing solution will be massive
  • What are the threats lurking in your service P&L?
  • Does critical tech truly offer a competitive advantage, or is it simply table stakes?