On 8 December 2022 at 10:00 CET, join Agilent, Aquant, and Copperberg for a thought-provoking discussion.
We’ll show you actions top-performing organizations have taken to boost service while controlling costs. In short: they’ve reevaluated how they measure success, focused on costs in their control, and invested in the right tools to manage workforce performance.
Join us for an informative session where we:
- Reveal 2023’s service performance benchmarks — calculated using more than 16.2 million work orders
- Explore the opportunities and limitations of gauging your service organization’s effectiveness using average KPIs
- Reveal strategies to slash training times, allowing new hires and veterans to deliver exceptional customer experiences with data-driven experiences
- Detail how to make data-driven decisions that deliver the best value for customers and for the business
- Slash parts costs and improve other service KPIs