At the Intersection of Humans and Technology: How Agentic AI Is Reshaping Service

As we look ahead to 2026, Agentic AI is emerging as the newest and most promising form of intelligence.

Unlike traditional AI, which analyzes data or forecasts outcomes, Agentic AI takes initiative. It plans, decides, and executes with humans in the loop. It elevates operational efficiency to orchestration, where complex service processes run as a single, intelligent, adaptive system.

This paper explores how Agentic AI is transforming service delivery, empowering technicians, and reshaping customer relationships. It provides a realistic look at the next phase of digital service, where human expertise and autonomous intelligence work side by side, delivering outcomes that are faster, smarter, and more sustainable than ever before.

As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology.

For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. SAP integrates AI as a foundational element of its Business Suite, combining applications, data, and intelligence to enhance operational efficiency. For more information, visit the website.

Copperberg creates original content, on physical and digital platforms, bringing together the manufacturing community in order to grow and build relationships globally.

On a daily basis, we work hard to improve, develop and innovate our concepts and original content in order to ensure the best hands-on, real-life strategies for all our community members. Our ambition is to provide ideas, networking, and industry exchange between peers that inspires and leads to action. For more information, visit the website.