Service Excellence Through Data

Unlocking the Value of AI Across the Product and Service Lifecycle

Today’s field service organizations are operating in a reality shaped by two opposing forces. On one hand, they are responsible for maintaining an installed base that often includes equipment built 20 or 30 years ago. On the other hand, they must prepare for an incoming wave of connected, digital products that are far more complex and data-rich than anything before.

Artificial Intelligence (AI) plays an important role in this journey, but only if the fundamentals are in place. When AI is applied to high-quality, connected lifecycle data, it transforms from a mere buzzword into a practical tool. It can guide technicians to faster repairs, support predictive maintenance strategies, and provide real-time assistance in the field. At the same time, it helps organizations generate more value from their installed base and adapt their service models for the future.

Companies that make products the world relies on, rely on PTC

PTC (NASDAQ: PTC) is a global software company that enables industrial and manufacturing companies to digitally transform how they design, manufacture, and service the physical products that the world relies on.

Headquartered in Boston, Massachusetts, PTC employs over 7,000 people and supports more than 30,000 customers globally. For more information, visit the website.

Copperberg is an expert original content creation company specialising in the manufacturing sector.

With years of experience, we have cultivated a robust global business network, supported by continuous research and relationships with key stakeholders in the manufacturing industry. Our reputation for reliability and success is built on delivering outstanding platforms that provide key insights into industry challenges, future trends, and market developments. Our business platforms serve as catalysts for growth and global relationship-building within the industry. For more information, visit the website.