01. White Paper
Total Experience in Field Service
Field service models are evolving beyond traditional reactive maintenance. Artificial intelligence (AI) is central to this evolution due to its ability to transform raw operational data into actionable insights that identify both faults and optimal resolution actions.
02. CONTENT
Elevating Efficiency, Trust, and Proactive Performance with AI and Hyperautomation
AI and hyperautomation do not simply streamline operational processes. They empower field technicians with the knowledge and guidance needed for accurate, confident performance while reducing cognitive strain. Meanwhile, customers benefit from real-time visibility into job status, proactive updates, and seamless interactions via virtual agents and intuitive portals.
This white paper explores these themes in depth and explains:
- How the shift from reactive to predictive, people-centric service is changing field operations
- What’s holding back AI and hyperautomation adoption in field service
- Why Total Experience is a strategic imperative for field service organizations today
03. ABOUT
Planon Field Services supports mission critical field and facility services teams leverage technology to deliver services that meet and surpass customer expectations.
Planon is the leading global provider of smart, sustainable Field Services Management and Integrated Facility Management software that connects buildings, people, and processes, providing all building stakeholders with actionable and meaningful insights. Independent market research and consulting firms have consistently rated Planon as a global leader in the market. Planon has implemented its comprehensive solutions for over 3000 clients, supported by offices and partners around the world. For more information, visit the website.
Copperberg is an expert original content creation company specialising in the manufacturing sector.
With years of experience, we have cultivated a robust global business network, supported by continuous research and relationships with key stakeholders in the manufacturing industry. Our reputation for reliability and success is built on delivering outstanding platforms that provide key insights into industry challenges, future trends, and market developments. Our business platforms serve as catalysts for growth and global relationship-building within the industry. For more information, visit the website.
AI and hyperautomation are catalysts for redefining field service into a proactive, predictive, and people-centered model.
04. DOWNLOAD