Field Service

Podcast With Shep Hyken - The World's Most Acclaimed Customer Service Expert

Ahead of his appearance as the Service Mastery Day Leader @ the upcoming Field Service Forum in Amsterdam from May 30-31, 2018, Shep Hyken, the World’s Most Acclaimed Customer Service Expert and Wall Street Journal Best-Seller sat down with Kris Oldland from FieldServiceNews. In this e...

Succession Planning in Field Service: The Most Important Challenge Facing Field Service Organisations

Will self-service for customers be the answer to the dwindling number of available field service technicians? Prudence Kolong, Editorial Director, Copperberg, joins the ranks of Field Service News associate columnists and in her first feature tackles this important topic.

Airbus sets services goal, targets productivity gains

Airbus has set a goal of tripling services revenues from its commercial aircraft business to $10 billion within seven years and sharply reducing the number of times its jets are stranded on the ground for technical reasons. It also targets measures worth 450 million euros ($555 million) in 2018 t...

It all Begins & Ends with the Customer

Paul White, Director, Customer Engagement Solutions, IFS explains that even with all the data in the world – the most important step to improving the customer experience is understanding what the customer wants… Look around you. Today’s marketplace is entirely driv...

How efficiencies were driven home during the holidays

The most successful logistics managers (and sleigh based delivery drivers) were likely those who could turn to technology to cope with the busiest (and most wonderful) time of the year writes Sergio Barata, General Manager EMEA, Telogis During the recent holiday season whilst people up...

We’re entering the ‘uptime era’; here’s how manufacturers can prepare

Service parts management is a field that has largely been ignored by the manufacturing industry. With an increasing emphasis on maximum product uptime, manufacturers must ensure their service supply chains remain efficient and optimised; but more often than not, service attempts fail due to a missin...

STATE OF EMERGING TECH IN FIELD SERVICE - SYNCRON PAPER

STATE OF EMERGING TECH IN FIELD SERVICE What do you get when you gather more than eighty field service professionals, after-sales innovators and solution providers in one room for an hour?