Spare Parts

"Change management is like keeping a diet"

Change is not always easy, for human beings to implement. And change management is no exception. Professor Adrian Furnham, makes a comparison, with keeping a diet: – It’s keeping it going, that’s most difficult.

"Lack of Motivation was a Problem"

Mattias Ericsson, Kia Motors Mattias Ericsson is a manager at Kia Motors for parts, accessories and after sales marketing. But he got a bumpy start at the company, four years ago:

E-commerce and the Internet of Things (IoT) are going to be big revenue-getters in spare parts sales in the future. But for companies who want to cash in on that, it won’t be easy, says Digabit CEO Alan Sage. – Most manufacturers lack the technologies to reach their customers and to do transactions online.

Parts and Service, Big Part of Customer Contact

Geoff Burch, Service Mastery Day Geoff Burch is well known for his knowledge about business affairs.  His business books are bestsellers, and he regularly works with the BBC.  Copperberg’s Spare Parts Business Platform was a first for him.  But he says that the main princ...

The New Normal

In its New Year forecast for 2015, The Economist said “optimism is in short supply”. It was hard to disagree then, and it still is. It’s been rather depressing to read through last year’s recaps, and to see how the EU is gradually disintegrating. Terrorism experts believe...

Spare Parts Business Platform: Get inspired by real life examples

Spare Parts is considered as the money-maker of an aftersales division. However, organizations need to adapt to a rapidly changing world and changing customer behaviors (and expectations) in order to retain the competitive edge and grow their revenue.