We had the pleasure to host a podcast with Yuri Lits from Velux – Enjoy!
Author Rohit Agarwal | Copperberg
At Field Service Forum 2020, the 7th Annual conference dedicated to Field Services, we brought the experts from various roles to tackle the challenge of bridging the gap between digitalisation and customer experience from several angles: Organisational Strategy, Process Changes and Competence Development. In efforts to dig into these topics before Field Service Forum 2020 in Dusseldörf-Neuss, Germany, we interviewed Yuri Lits, Head of Business IT- Sales and Service at Velux and one of the speakers at the event. Yuri shared insights on the complexities of his role, the role of competence in the digitalisation journey and strategies for 2030. Enjoy