01. Case Study

Why Implementation & Technology Are Essential For Effective DMS Development & Deployment

As any service leader will attest, effective aftermarket management is a highly complex operation with many moving parts to balance daily. Whether from a spare parts, warranty, or field service perspective, there’s a constant dynamic flow to operations that requires the service leaders and their teams to be consistently ahead of the challenge.

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There is even greater complexity for organizations whose network is dealer-based, as is often the case in sectors such as agriculture.

However, modern solutions such as those provided by HCLSoftware can alleviate much of the mundane processes that cause friction across the entire service supply chain. This allows service organizations to focus on the essential aspects of business — delighting customers and growing profit margins.

In this exclusive case study, we bring you the key observations from Kris Oldland, Editor-in-Chief, Field Service News, after he spent time with Rudresh Basavarajappa, Vice President of Aftermarket Platform, with HCLSoftware where he explained how he and his team are helping their customers in the agriculture sector, drive greater customer experience and improve profit margins, by taking an approach that goes far beyond mere software solutions and bringing genuine industry leadership into the mix as well. Download it today!


HCLSoftware is a division of HCLTech (HCL) that operates its primary software business.

HCLSoftware develops, markets, sells, and supports over 30 product families in the areas of Digital Transformation, Data Analytics & Insights, Al and Automation, and Enterprise Security. HCLSoftware has offices and labs around the world to serve thousands of customers. Its mission is to drive ultimate customer success with their IT investments through relentless innovation of its products. For more information, visit the website.

Copperberg creates original content, on physical and digital platforms, bringing together the manufacturing community in order to grow and build relationships globally.

On a daily basis, we work hard to improve, develop and innovate our concepts and original content in order to ensure the best hands-on, real-life strategies for all our community members. Our ambition is to provide ideas, networking, and industry exchange between peers that inspires and leads to action. For more information, visit the website.

In this case study, we present the strategic deployment of HCLSoftware’s Dealer Management System (DMS) within an agricultural machinery client’s dealer network.