Transformation is not an overnight success. As we analyze and report on the evolution of the service industry every year, we know that any significant business change takes a lot of time and consideration—not to mention resources. Although disruption and market volatility has forced some service leaders to take huge leaps last year in terms of digitalization, the industry’s journey toward digital maturity continues.
In the 2021 Aftermarket Benchmark Survey Report, sponsored again by Vendavo, we’ve seen that the number of respondents without a clear digital strategy has significantly decreased since 2020. Likewise, this year, that number has significantly decreased yet again, with more and more service leaders realizing the importance of digitalization.
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