01. Survey Report

Field Service Annual Survey Report 2019

The quantitative survey with over 125 respondents reflects the state of the current field service industry.

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Field Service Organisations are trying to balance the growing customer expectations and associated challenges that implementing new digital tools are bringing along.

The survey brings to light the major challenges the industry faces, the tools that will be important to implement in the next 5 years along with addressing the needs for Field Service Engineers. The survey is divided into three chapters: Digital, Workforce and Strategy to streamline the needs in these three spheres complimented by insights from industry experts.

Field service is seen as a strategic asset which can foster strong customer relationships and deliver positive customer outcomes