04 MARCH — 14:00 CET / 08:00 EST
How Sysmex Achieved Rapid Value With AI For Service
Sysmex America, Inc. knew they needed to shift their service model to drive faster, more accurate service resolution.
To reach those goals, the team needed AI-powered technology and turned to an outside vendor specializing in AI tools for the service industry (instead of building a solution in-house). This lets them achieve a quick time to value without burdening internal resources.
In the session, they’ll discuss:
- How to plan an AI project that earns quick wins and ROI
- Ways to avoid hidden costs and resources required for a successful AI deployment
- How to find AI solutions that empower the entire workforce to solve difficult service challenges
- How AI has simplified their data process and delivers discernible insights
Additionally, we will showcase AI-powered technology to improve first time fix and reduce customer downtime.
Adan is a Director at Sysmex where he manages the Systems and Technical Consulting teams within the Customer Care group in the Americas. Sysmex is a global leader in the design and development of innovative clinical diagnostic hematology, coagulation and urinalysis equipment as well as information management systems.
Pete is a Customer Care Systems Sr. Manager at Sysmex America. A global leader in the design and development of innovative clinical diagnostic hematology, coagulation and urinalysis equipment as well as information management systems.
Thomas has been at Copperberg for over a decade, and currently heads the content department as well as sits on the management team. He regularly speaks at events, hosts webinars, and has contributed to many reports and white papers.
Edwin is the VP of Product Marketing and Business Development at Aquant, where he helps companies lift the performance of their service workforces and achieve their digital transformation goals. Edwin has 10+ years of experience delivering data-driven, strategic solutions for clients, including leadership positions at Salesforce and ClickSoftware.