How to Create a Customer-Centric Service Organization

01. About

Aquant’s service intelligence platform gives service leaders, reps, and teams the most vital information they need for every situation.

Aquant understands service data in context, automatically transforms unstructured data into structured data, and then predicts the best solution for every service challenge. So service goes from simply solving problems to creating entirely new business opportunities, and from putting out fires, to lighting up customers’ smiles and igniting lasting loyalty. Now, service leaders completely eliminate escalations, technicians solve every service problem, and together make service feel like magic.

Challenged to improve customer loyalty, drive revenue, and more, service organizations are reevaluating their service models and making the customer experience a top priority.

Using industry data from the Aquant 2022 Service Intelligence Benchmark Report, our panel will discuss opportunities for service teams to gain deeper service insights and implement sweeping organizational transformations across all levels of the workforce.

Join us for a customer-focused discussion, where we’re diving deep into:

• Ways to orient your organization and become more customer-centric
• The importance of getting ahead of customer complaints — using data-driven methods to capture customer sentiment and develop proactive service solutions
• Tried and tested methods to upskill the workforce, even in a tight hiring market