Virtual Roundtable

Virtual Roundtable

How to Create a Customer-Centric Service Organization

Join us for a live and interactive digital roundtable with Aquant.

limited seats — Apply now

01. About

Aquant’s service intelligence platform gives service leaders, reps, and teams the most vital information they need for every situation.

Aquant understands service data in context, automatically transforms unstructured data into structured data, and then predicts the best solution for every service challenge. So service goes from simply solving problems to creating entirely new business opportunities, and from putting out fires, to lighting up customers’ smiles and igniting lasting loyalty. Now, service leaders completely eliminate escalations, technicians solve every service problem, and together make service feel like magic.


Challenged to improve customer loyalty, drive revenue, and more, service organizations are reevaluating their service models and making the customer experience a top priority.

Using industry data from the Aquant 2022 Service Intelligence Benchmark Report, our panel will discuss opportunities for service teams to gain deeper service insights and implement sweeping organizational transformations across all levels of the workforce.

Join us for a customer-focused discussion, where we’re diving deep into:

  • Ways to orient your organization and become more customer-centric
  • The importance of getting ahead of customer complaints — using data-driven methods to capture customer sentiment and develop proactive service solutions
  • Tried and tested methods to upskill the workforce, even in a tight hiring market


Sidney Lara, Service Principal, Aquant

Sidney is an industry principal with extensive service experience in new product development, product support, and field service operations. He is a visionary leader who embraces change and leverages data to make sound business decisions.

Lisa Hellqvist, Managing Director, Copperberg

In 2012 Lisa co-founded Copperberg and has since the start been the acting Managing Director. With over 15 years of experience in the industry, she first joined the group of companies as Marketing Director in 2009. In addition, Lisa holds a Bachelor’s degree in business administration and economics.



8 December 2021
at 13.30 CET


How long

1 hour



On a computer near you…


Please bring your thoughts, ideas, and comments to what is set to be an extremely interesting and timely discussion.

Attendance is free of charge however seats are limited. Once you have applied we will contact you shortly after to let you know if your seat is reserved.