01. White Paper

Driving Commercial Revenue with Visual Assistance

In the past two years, many field service organizations (FSOs) have invested in technology solutions to support their digital transformation projects, ensure business continuity, maintain customer satisfaction, and futureproof their business in the face of unforeseen events and times of crisis.

As FSOs start to recover in a post-pandemic world, it’s time to take a look at their technology investments and consider whether they can drive further ROI, unlock additional revenue, and create more value for their customers.

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Technology can pave the way for new business models, growth, and profitability.

In recent years Servitization has become a buzzword on the lips of many within the industrial sector. In this whitepaper we explore what Servitization actually means for FSOs, how visual assistance technology can be leveraged to unlock additional revenue and the benefits that brings, as well as tactical examples on how this is being achieved in the field today. FSOs are increasingly moving away from the break-and-fix model and embracing Servitization to provide superior customer service and experience. Visual Assistance can support FSOs in that transition.


SightCall is changing the future of service delivery with AR and AI visual assistance.

SightCall’s leading AR and AI-powered video cloud platform delivers live remote interactions between businesses and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote visual assistance, SightCall helps businesses transform their customer service and field service operations with the power of AR, AI, and live video. For more information, visit the website.

By servitizing a product, companies create a support system around that product—so they are not simply selling a product, they are selling a product with a solution.