Brand new podcast with Marc Reinhardt!
Author Rohit Agarwal | Copperberg
At Field Service Forum 2020, the 7th Annual conference dedicated to Field Services, we brought the experts from various roles to tackle the challenge of bridging the gap between digitalisation and customer experience from several angles: Organisational Strategy, Process Changes and Competence Development. In efforts to dig into these topics before Field Service Forum 2020 in Dusseldörf-Neuss, Germany, we interviewed Marc Reinhardt, Service Director at Swecon and one of the speakers at the event. Marc shared insights on the complexities of his role and the hottest trends in the digitalisation battle. Enjoy!