Exclusive podcast with Andreas Shroeder from The Advanced Services Group.

Author Rohit Agarwal | Copperberg

At Field Service Forum 2020, the 7th Annual conference dedicated to Field Services, we brought the experts from various roles to tackle the challenge of bridging the gap between digitalisation and customer experience from several angles: Organisational Strategy, Process Changes and Competence Development. In efforts to dig into these topics before Field Service Forum 2020 in Dusseldörf-Neuss, Germany, we interviewed Andreas Schroeder, Senior Lecturer for Information Systems at The Advanced Services Group and the Chairman for the conference.

Andreas Schroeder shared insights on the complexities of servitization in the digitalisation journey, the use of new tools such as AR and how companies should strategize for 2030. Enjoy