Here comes the sun, I mean the 4th and last podcast for the 1st season of What keeps you awake at Night.
In today’s fast-moving customer service world, customer experiences start even before the first contact with a company representative. To realise it and focus on providing good experience is a great strategy. But, how do you build a pleasant relationship with your customers even if their first contact with you is regarding a recent negative experience, such as a broken device?
This week on What Keeps you Awake at Night, Binu Azad from Philips gives his insights on:
– How customer expectations have changed in recent times?
– How digitalisation can help understand the customers better and provide services proactively to improve them with a better experience.
– The effect of digitalisation on field service in the medical industry.