Exclusive podcast with James Bradley from Churchill Group.

Author Rohit Agarwall | Copperberg

At Field Service Forum 2020, the 7th Annual conference dedicated to Field Services, we brought the experts from various roles to tackle the challenge of bridging the gap between digitalisation and customer experience from several angles: Organisational Strategy, Process Changes and Competence Development. In efforts to dig into these topics before Field Service Forum 2020 in Dusseldörf-Neuss, Germany, we interviewed James Bradley, Director at Churchill Group and one of the speakers at the event. James shared insights on the complexities of his role, the use of IoT and AI, mobile devices and how the field service workforce is adapting to these digital tools.