Ahead of his appearance as the Service Mastery Day Leader @ the upcoming Field Service Forum in Amsterdam from May 30-31, 2018, Shep Hyken, the World’s Most Acclaimed Customer Service Expert and Wall Street Journal Best-Seller sat down with Kris Oldland from FieldServiceNews.

In this epic podcast, Shep give us a sneak preview of his upcoming presentation @ the Field Service Forum. He also shares some candid insights on customer-centric leadership for service organizations in the manufacturing world.

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