Interview with Olga Litvinchuck from Zeppelin International at Field Service Forum
Author | Copperberg
Field Service Forum in 2019 was hosted in Amsterdam, we gathered 170+ participants as we explored the age of convergence: Machine, data and instant customer satisfaction.
During the event we conducted some interviews from industry experts. We managed to pull Olga Litvinchuck from Zeppelin International for a few minutes to discuss her session at the event.
When Customer Loyalty & Customer Success Converges @ Zeppelin
- Using trust as a tool to generate incremental business and long term profitability
- Building service operations around customer expectations and increasing success rates
- Creating value through improved customer experience